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Bonus not paid but payment taken

I have had a request in for about 2 weeks now, I have paid the membership fee twice and have yet to receive the bonuses. I have a 1 on 1 suppost ticket in but have yet to receive an answer. Please let me know what is going on.....

Still no response from the game on this matter - why is it taking over a month to get a response?
Payments made from Facebook are refunded however the last payment made yesterday is still not being registered by the game 
Wow this is now going on for over 2 months
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Num. Title Player Hit Date
20621 46
20620 39
20617 82
20549 319
20548 225
20546 239
20543 235
20542 211
20541 205
20539 295
20536 271
20533 378
20532 319
20530 287
20528 303
20513 323
20512 302
20511 335
20509 343
20494 1773
20489 1631
20488 1543
20487 1603
20482 1649
20481 1670
20480 1692
20479 1702
20466 1863
20465 1852
20459 1955
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